It has been two weeks now since the end of the first year of the USC EMBA program. Now that I’m on Summer break I have time to reflect on the past year. Here are my quick thoughts on various areas of the experience. Continue reading
I’ve toured the Zappos corporate headquarters in Henderson, NV twice. The first time was almost two years ago (pre-Amazon.com), while I was employed by the Las Vegas Hilton. The most recent visit was last week, with a group of USC EMBA classmates. The tours are FREE and open to the public, Mon-Thu. You must call in advance to reserve a spot because they often fill up quickly. What struck me was that the culture hasn’t changed much since the two visits. Continue reading
Posted in Business, Customer Service
Tagged apparel, Corporate Culture, customer service, shoes, success, Zappos, Zappos.com
I love sports. I grew up watching the Big 3 American sports, Football, Baseball, and Basketball. Sorry Hockey & Soccer fans, while those sports are large in their own right, I don’t consider them among the Big 3 in the US. Continue reading
Peter's Perspective 