Category Archives: Business

At the end of the day, it’s all about execution (Customer Service)

Many businesses invest millions of dollars on their building, furniture, advertising, and marketing.  However, most fail to invest on the most critical element of their business, people. Continue reading

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Zappos.com – Amazing Culture, Amazing Results

I’ve toured the Zappos corporate headquarters in Henderson, NV twice.  The first time was almost two years ago (pre-Amazon.com), while I was employed by the Las Vegas Hilton.  The most recent visit was last week, with a group of USC EMBA classmates.  The tours are FREE and open to the public, Mon-Thu.  You must call in advance to reserve a spot because they often fill up quickly.  What struck me was that the culture hasn’t changed much since the two visits. Continue reading