Category Archives: Customer Service

At the end of the day, it’s all about execution (Customer Service)

Posted on September 12, 2011 | Leave a comment

Many businesses invest millions of dollars on their building, furniture, advertising, and marketing. However, most fail to invest on the most critical element of their business, people. Continue reading →

Zappos.com – Amazing Culture, Amazing Results

Posted on June 28, 2010 | 2 comments

I’ve toured the Zappos corporate headquarters in Henderson, NV twice. The first time was almost two years ago (pre-Amazon.com), while I was employed by the Las Vegas Hilton. The most recent visit was last week, with a group of USC EMBA classmates. The tours are FREE and open to the public, Mon-Thu. You must call in advance to reserve a spot because they often fill up quickly. What struck me was that the culture hasn’t changed much since the two visits. Continue reading →

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Posted in Business, Customer Service

Tagged apparel, Corporate Culture, customer service, shoes, success, Zappos, Zappos.com